> How to Delete Adware Threats That Norton Antivirus Can't Delete?

Every week Norton Anti-virus runs and tells it has located two adware threats: bridge.inf and HDPlugin1019.dll (yours may vary). When people go to find the files in the specified folder, they are not there.

1. Ensure you have the latest definition updates for NAV and run it as usual.
2. Record names. If it lists the adware threats in the summary, record the name of the threats (eg. bridge.inf, HDPlugin1019.dll).
3. Click the name of each threat to open a small box that contains the full path to each offending file (eg.The file C:\WINDOWS\Downloaded Program Files\bridge.inf is a Adware threat.). Record the path carefully. That is all you need from NAV - you can now close it.
4. Click your start button on your Windows taskbar to bring up your main menu.
5. Find and click 'Run...' on your menu.
6. Type 'cmd' in the text field and click OK. This will open a DOS window (a small window with white on black text). The text will say Microsoft Windows blah blah blah, then C:\Documents and Settings\\
7. Type 'cd\' and hit return/enter . This will 'change directory' to the root of your C: drive: C:>
8. Type 'cd ' followed by the path to the first of the offending files (eg. 'cd WINDOWS\Downloaded Program Files' - note the space after 'cd') and hit return/enter.
9. Type 'dir' once you get to the directory. You will see a 'directory' of all files in the folder. Ensure the offending file is listed there.
10. Type 'del ' followed by the name of the offending file (eg. 'del bridge.inf') to 'delete' the file.
11. Type 'dir' again to list the directory, then assure yourself that the offending file is gone.
12. Repeat from step 11 until all are gone if you have more than one file and the remainder are in the same directory.
13. Repeat from step 8 if you have more than one file and the remainder are NOT in the same directory.
14. Type EXIT and hit return/enter to close the DOS window when all your files are gone.